By Gina Smith

In addition to saving money, there are a plethora of benefits to switching over to a VoIP. One of the most significant benefits is the enhancement of customer service.   This is especially important to small businesses, who are often already understaffed.  Let’s examine a few additional ways VoIP can be used to help your small business:

No More Switchboards! A VoIP can be integrated to eventually replace your company switchboard.  VoIPs can digitally route calls, and even forward them to company mobile phones.  Switchboards can be costly to maintain, new staff must be trained, equipment often needs updated and an appointment with a technician is required for service.  Integrated correctly, VoIP can eliminate bulky equipment, and often needs little maintenance.  If an issue does arise, many times it can be solved quickly through online support.

Customization. Doing away with your analog telephone gives you the flexibility to add customized features and equipment.  This is especially helpful when operating offices in multiple locations.

Flexibility. VoIP gives your employees more flexibility when it comes to working remotely.  Small businesses save money when they don’t have to invest in large office space.  Allowing your employees the option to work from anywhere can help ease space issue, and allow for more flexible schedules.  Global Response is an example of a call center whose seamless VoIP configuration allows agents to work from home or in third party locations.  With “work-at-home” becoming more of the norm, VoIP integration is gaining some impressive traction!

As with any technology, it is a good practice to always research providers and determine which service best fits your specific needs.  This website includes some great insight on VoIP, and you can also consult independent articles and comparison reviews.  Don’t be afraid to request references and ask questions to ensure you are getting exactly what you will need to enhance your company’s communications.  Good luck!

Gina Smith writes freelance articles for magazines, online outlets and publications. Smith covers the latest topics in the business, golf, tourism, technology and entertainment industries.