Survey after survey of small business owners indicates that attracting and keeping employees is one of the biggest challenges today. And with the unemployment rate still low, that problem is not likely to go away soon.
A few months ago we noted that, according to a survey from Kelton Global, commissioned by QuickBooks Payroll, employees of small businesses expect their employers to offer a healthy and robust benefits package.
But the survey also showed benefits weren’t enough to keep employees satisfied. Salary counts—a lot. This may seem like obvious, but over the past several years so much attention has been paid to the power of benefits, that wages haven’t gotten the attention they should have attracted.
The solution to finding and retaining employees is to offer a strong salary and benefits package—one that’s solid enough to show your staff you value them. As the survey says, “The right pay and benefits can transform a job into a lifelong career by building employee loyalty and keeping them motivated to come to work each day.”
What happens when that package falls short? According to the report, many employees say they’d likely go in search of a new job—one that offers the salary and benefits they want. So, exactly what do your employees expect when it comes to salary? Let’s take a look.
Many—44%—small business employees are not satisfied with their pay. It’s likely your staff is among them—and that should worry you. Almost half (49%) of those surveyed complain their salaries haven’t kept up with the cost of living. Women, in particular feel this way, with 53% saying this versus 44% of men. And if they haven’t had a pay raise in the past year, employees were even more likely to have this complaint—61% of those workers complain about not getting pay increases to keep up with cost of living increases.
Plus, in an increasing problem in many parts of the country, the survey says, “Even with efforts to make their dollar stretch further, 26% of small business employees cannot afford to live close to their place of work,” which, of course, increases their commuting costs.
Not getting a raise in the past year, also diminishes how employees feel about your business overall. In general, 54% of employees who haven’t gotten raises in the past year are not satisfied with their individual salaries and their overall compensation packages. And this is when the impact of unhappy employees can start affecting your company. Indeed, 69% of employees who haven’t gotten a raise believe they could be earning more money if they had a different job, and 65% think quitting and finding a job at another company would enable them to earn more. Only 55% would ask for a pay raise, meaning valued staff could be out the door before you are even aware they’re not happy working for you. In fact, among the nation’s workers who have looked for a new job in the past year, 43% say they started their new job search because they knew they “could make more money elsewhere.”
If you have been giving annual raises, this isn’t the time to cut back. Among employees who’ve gotten raises in the last year, 37% would immediately start looking for a new job, 30% would request a meeting with the boss and 21% would request a new benefit to compensate, if your company stopped offering annual pay increases.
Why salary matters to your employees
Simply put, salary is a great motivator to your employees. Employees surveyed admit they are “motivated to do their best work each day by the thought of making more money.” More workers are motivated by this (41%) than by the idea of getting benefits (31%). Of course, having a comprehensive benefits package, including salary increases is what makes employees feel “motived and productive.”
Age matters—a lot. Younger employees at small businesses are more likely than older one (53% versus 33%) to say making more money at their jobs “motivates them to do their best work every day.”
The opportunity to earn more money is not just a motivator for employees, it makes them more loyal as well. Most small business employees say earning a “competitive” salary (65%) or getting an annual raise (54%) helps build loyalty to their employers. That’s more than say receiving a comprehensive benefits package builds loyalty (52%). Other factors that contribute to cementing company loyalty, according to the survey, are having a positive company culture (58%) and getting deserved promotions (54%). Interestingly, the survey shows men are more likely than women (69% versus 61%) to attribute their company loyalty to receiving a competitive salary, while more women than men (61% versus 55%) say working in a positive company culture makes them loyal.
Attracting new employees
If you’re looking to hire new workers, the most important factor to them when accepting a new job is salary. While there are various factors that get prospective candidates to say yes to a job offer, including a benefits package (41%), a flexible work schedule (34%), potential for growth (27%) and adequate amount of paid time off (27%), 67% say the offered salary is the key.
With the unemployment rate so low these days, job seekers aren’t willing to settle for a salary they deem less than adequate either. In fact, 47% say they would turn down a new job opportunity, no matter how attractive, if the salary offered wasn’t competitive.
If you’re concerned about employees leaving for greener pastures, nearly half (48%) say they’d stay at their current job after getting a new job offer—if their current employer matched the new salary.
The bottom line
If you want to keep your best workers and attract qualified new staff, you need to create a fair, competitive benefits and pay package. If you don’t, your current staff won’t feel valued and they’ll soon be headed out the door.